Wholesale Terms & Conditions

Terms & Conditions

These Terms and conditions relate specifically to wholesale sales. For general terms of usage of the Teal website, please see our website T’s & C’s page HERE

TERMS AND CONDITIONS OF BUSINESS

1. DEFINITION OF TERMS
In these Terms and Conditions of Business, when referred to, ‘the Goods’ means any products or items sold by Teal Europe Ltd to the Customer. ‘The Customer’ describes the company, individual or any other body agreeing to purchase Goods from the Company. ‘The Company’ refers to Teal Europe Ltd.

2. PRICES
The minimum order value is £100. The bulk price applies to all items where the mix quantity per product range has been reached. All other items will be charged at the trade price.

Due to circumstances beyond their control such as fluctuation in currency exchange rates, the Company reserves the right to change prices without notice. Whenever possible the Company will honour quoted prices but there is the potential for change between the Customer order date and the date of delivery.
All prices quoted do not include value added tax (VAT) or any other taxes or duties. Please note that the rate of VAT is subject to change and therefore will be charged at the current rate at the time of invoicing.

3. CREDIT AND SETTLEMENT
The granting of any credit facility is made on the condition that all the goods are strictly paid for with 30 days of the invoice date, unless otherwise agreed between the Company and the Customer.
All overdue invoices will bear interest of 8% monthly (or maximum allowed by law) on unpaid balances. The Company reserves the right to change or withdraw any credit facilities granted to the Customer without notice.
Under no circumstances will goods be released to accounts where there is an outstanding, overdue balance. Amounts owed to the Customer from the Company may be offset against any amount owing to the Company.

4. DELIVERY
The minimum order value for carriage paid within mainland UK is £350 excluding VAT. Orders below this will be charged at £9.95 a box.
Any agreed delivery dates with endeavoured to be adhered to but are not guaranteed. The Customer shall not be entitled to cancel an order based on failure to meet such delivery dates and no liability will be accepted for any loss suffered or caused through late delivery, non-delivery or partial delivery. The Company reserves the right to make delivery by instalments and tender a separate invoice in respect of each instalment.
In the case that the delivery of the goods is not in conformity with the order, the Customer will be required to give the company written notice within 7 days. Failure to do this will deem that the goods have been accepted as per the order and there will be no further recourse.
Written notification must be made to the Company within 14 days from the dispatch date shown on the invoice if a consignment fails to arrive. Any claims made outside the statutory period allowed cannot be accepted and the amount claimed will be due from the Customer. Goods delivered in accordance with an order may not be returned without prior written consent of the Company.

5. RETENTION AND OWNERSHIP
Until such a time as all the monies due for the Goods supplied have been in paid for in full, they remain the property of Teal Europe Limited. However, once delivery is made the risk in the Goods therein passes to the Customer.

6. RETURNS AND CANCELLATIONS
Order cancellations are only acceptable if received in writing and agreed by the Company. The Company reserves the right to invoice an amount equivalent to 50% of the value of the cancelled order. Under no circumstances does the Company operate a Sale or Return system and the Customer is reminded that there is no exchange facility.
In the case of restocking, a 20% handling charge will be applied to all items returned in good condition for credit unless they have been incorrectly supplied. The goods remain at the Customers risk until such a time as they have been received by the Company.

7. PRODUCT SPECIFICATION AND WARRANTY
The Company reserves the right to improve or change the published specifications of a product at any time. All products, unless otherwise stated, are covered by the Company’s warranty for 12 months from the date of invoice. Any products found to be faulty will be replaced free of charge.

DELIVERY TERMS

• The minimum order value is £100.
• Orders received before 12pm will be processed and dispatched the same working day (Monday to Friday) – subject to availability.
• Carriage is free to addresses in the UK mainland (excluding highlands and islands) on orders over £350 excluding VAT.
• Please see the out of area delivery supplement below for additional postage surcharges.
• Orders below £350 (ex VAT) will be charged at £9.95 + VAT per order.
• Surfboard orders are exempt from free carriage – please see information below regarding surfboard delivery.
• Delivery will take placed between 8am – 6pm, Monday to Friday. Saturday and Sunday deliveries can be arranged but there will be small surcharge. Please contact us if you wish to arrange a Saturday or Sunday delivery.
• Please let us know if there are any specific delivery requirement or information such as shop opening times etc.

OUT OF AREA DELIVERY

Orders to out of areas addresses will have the following surcharges added regardless of order value.

SURFBOARD POSTAGE

Delivery of surfboards is charged at an additional £15 + VAT per order. This is regardless of total order value.

Unfortunately we are not able to send surfboards to any of the following UK postcodes: AB30,31,33-38,41-45,51-56,63, DD10, DG1-9, FK1-7, 8 1, 8 2, 9-14,FK17-21, G63 0, 63 9, KA19 8, LD1-6,SY23.1-5,SY24.5,SY25.6,TD1-15 1,TD15 2, HS1-9, IV13-14, IV21-28, IV40-56, KA27, KA28, KW1-3, KW5-17, PA20-49, PA60-78, PA80, PH17-26, PH30-44,49,50, ZE1-3, JE, GY, BT92-9

INTERNATIONAL POSTAGE

Orders to Europe are charged per box, up to 30kgs, regardless of order value. If ordering large quantities, please contact us directly for a bespoke quote for international shipping.

Privacy Policy

This privacy policy sets out how Teal Europe Ltd. uses and protects information that you give us when you use this website.

Teal is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified whilst using this website, you can be assured that it will only be used in accordance with this privacy statement.

Teal may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-01-2015.

We may collect the following information:

• Name and job title.
• Contact information including email address.
• Demographic information such as postcode, preferences and interests.
• Other information relevant to customer surveys and/or offers.

We require this information to provide you with a better service, for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may send promotional emails about new products, special offers or other information you may find interesting, using the email address you have provided.
• We may use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We cookies to identify which webpages are being used. They help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies.

Links to other websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee will be payable.

If you would like a copy of the information held on you contact us.

If you believe that any information we are holding on you is incorrect or incomplete, let us know as soon as possible.